FAQ

Covid19 Update and Order Processing Times
As a family based Australian online only store we are trading as usual and thank you for supporting us during a very challenging time.

We value your loyal custom during these uncertain times but we cannot guarantee orders will be sent within our normal 1-2 days processing times ( currently up to 4-7 working days) Deliveries within Australia are seeing delays up to 5-7 working days after the original estimated delivery date - read more about this here. International deliveries are seeing up to 3 weeks after the estimated delivery date so please allow 4-6 weeks for standard delivery. There are also current suspensions in place to various countries which results in packages being on hold until respective governments provide the go-ahead for postage. To ensure you are aware of the status of your country, please check the Australia Post Web Updates here prior to ordering. Please note, Non Australian customers are responsible for any import duties or local taxes that are payable to customs in their own country.

We understand you want your orders as fast as possible but due to the worldwide pandemic, this is something that is completely out of our control .They will arrive to you and we appreciate your patience during this time.

Frequently Asked Questions

✂ How are fabrics sold?

All our items are listed in units. There is a measurement guide for fabric in every listing and can be viewed by scrolling down to description. This guide will explain exactly how each item is sold. Please review the description for all relevant information prior to purchasing

✂ What payment methods do you accept?

We accept Afterpay(minimum $50), Zippay(minimum $50), Paypal, Visa, Mastercard, American Express, Bank Deposit and Layby for Australian Buyers. Paypal/Credit Card only for international buyers. We can also process credit card payments over the phone. If you would like to do this, place your order, choose bank deposit as payment method and phone 0434674651 - we have a voicemail if we do not answer where you can leave details ( number, exp date and CVV).

✂ How do Pre Orders Work?

All orders placed that include pre ordered fabrics will be held and shipped all together once the pre order arrives.If you need any of the instock fabrics earlier ordered, please contact us we will organise a seperate postage invoice.

✂ Do you ship Worldwide?

Yes we ship to anywhere in the world. Shipping costs are displayed on each listing and there is an estimator for quantities.

✂ Do you offer flat rate postage?

Yes we certainly do for Australian buyers. We offer a flat rate of $15 for as much as you want to purchase - less for smaller amounts.

✂ Do you have a returns policy?

Yes. Please contact us to arrange any returns. There is a 30% fee for refunding due to change of mind. This amount will be deducted and balance added to your account as a credit. Patterns are non refundable. For cancelled orders there is a 3% fee for credit cards an 6% fee which will be deducted if paying via afterpay or zippay which will be deducted from the refund

✂ Have an issue with an order?

Claims need to be lodged within 7 days of receiving your order. An email with details of the issue , including photos, needs to be emailed to theozmaterialgirls@gmail.com. Claims will not be accepted after the 7 day period of receipt or order.