FAQ

PLEASE add our email (theozmaterialgirls@gmail.com) to your safe contacts list to avoid being blocked/spammed.

You will receive order confirmation and tracking details throughout the order process.

Processing Times

Current processing time is 1-3 working days. Deliveries within Australia are seeing delays after the original estimated delivery date via Australia Post - read more about this here. International deliveries are seeing up to 3 weeks after the estimated delivery date so please allow 4-6 weeks for standard delivery. There are also current suspensions in place to various countries which results in packages being on hold until respective governments provide the go-ahead for postage. To ensure you are aware of the status of your country, please check the Australia Post Web Updates here prior to ordering. Please note, Non Australian customers are responsible for any import duties or local taxes that are payable to customs in their own country.

We understand you want your orders as fast as possible and appreciate your patience.

Frequently Asked Questions

✂ How are fabrics sold?

All our items are listed in units. We are in Australia and sell in metric. There is a measurement guide for fabric in every listing and can be viewed by scrolling down to description. This guide will explain exactly how each item is sold. Please review the description for all relevant information prior to purchasing. You can use this link to convert measurements

✂ What payment methods do you accept?

We accept Afterpay(minimum $50), Zippay(minimum $50), Paypal, Visa, Mastercard, American Express, Bank Deposit and Layby for Australian Buyers. Paypal/Credit Card only for international buyers. We can also process credit card payments over the phone. If you would like to do this, place your order, choose bank deposit as payment method and phone 0434674651 - we have a voicemail if we do not answer where you can leave details ( number, exp date and CVV).

✂ How do Pre Orders Work?

All orders placed that include pre ordered fabrics will be held and shipped all together once the pre order arrives.If you need any of the instock fabrics earlier ordered, please contact us we will organise a seperate postage invoice.

✂ Do you ship Worldwide?

Yes we ship to anywhere in the world. Shipping costs are displayed on each listing and there is an estimator for quantities.

✂ Do you offer flat rate postage?

Yes we certainly do for Australian buyers. We offer a flat rate of $15 for as much as you want to purchase - less for smaller amounts.

✂ Do you have a returns / cancellation policy?

Yes. Please contact us to arrange any returns. There is a 30% fee for refunding due to change of mind or cancellation of order. This amount will be deducted and balance added to your account as a credit. Patterns are non refundable. For cancelled /refunded orders there is an additional 3% fee for credit cards an 6% fee which will be deducted if payment made via afterpay or zippay which will be deducted from the refund also.

✂ Have an issue with an order?

Claims need to be lodged within 7 days of receiving your order. An email with details of the issue , including photos, needs to be emailed to theozmaterialgirls@gmail.com. Claims will not be accepted after the 7 day period of receipt or order.