FAQ

PLEASE add our email (theozmaterialgirls@gmail.com) to your safe contacts list to avoid being blocked/spammed.

You will receive order confirmation and tracking details throughout the order process.

Processing Times

Our current processing time for orders placed is 1-3 working days

We've answered our most commonly asked questions below. If you can't find the answer you're looking for, please don't hesitate to contact us. We're always happy to help!

Do you ship Australia wide?

Yes! We ship throughout Australia using trusted carriers, with shipping calculated at checkout based on the size and weight of your order.

Do you ship internationally?

Absolutely. We proudly ship to customers around the world. International shipping costs are calculated at checkout based on your destination and parcel weight.

Will I have to pay import duties, taxes or tariffs?

International orders may be subject to import duties, customs charges, VAT, GST, tariffs or other local taxes imposed by your country's customs authority. These charges are not included in your purchase price or shipping cost unless specifically stated.

Any duties, taxes, tariffs or customs clearance fees are the responsibility of the purchaser and must be paid directly to the relevant customs authority or shipping carrier before delivery, where applicable. Customs regulations vary from country to country, so we recommend checking with your local customs office if you're unsure.

Can customs delay my order?

Occasionally, yes. International parcels may be held by customs for inspection, which can cause delays beyond our control. We appreciate your patience if this occurs.

How long will it take to receive my order?

Orders are usually packed and dispatched within 1 to 3 business days. Delivery times vary depending on your location and the shipping service selected.

Do you combine shipping?

Yes. If you purchase multiple items, we'll combine them into one shipment whenever possible to help keep shipping costs as low as we can.

What payment methods do you accept?

We accept a range of secure payment options including major credit cards, PayPal  Afterpay  Zip Pay and other payment methods available through Shopify Checkout.

How are your fabrics sold ?

All fabrics are sold using the metric system. For your convenience, every product listing includes a measurement guide explaining metric and imperial units.

Where multiple units of the same fabric are ordered, they will be cut as one continuous piece whenever possible.

Do you stock fabric collections from leading designers?

Yes! We stock a wide range of collections from many of the world's leading fabric manufacturers and designers, including Moda, Tilda, Riley Blake, FreeSpirit, Devonstone, Robert Kaufman, Henry Glass and many more.

Will my fabric be cut in one continuous piece?

Yes. Multiple quantities of the same fabric are normally cut as one continuous length whenever possible.

Do you restock sold out fabrics?

Sometimes. Many collections are only available for a limited time, so once they're gone they may not be reprinted. If there's something you love, we recommend purchasing while it's available.

Can I return my order?

We accept returns in accordance with Australian Consumer Law. If your order arrives damaged or you've received the wrong item, please contact us as soon as possible so we can make it right. Please see our Refund Policy for full details.

My order arrived damaged. What should I do?

Please contact us within 7 days of receiving your parcel and include photographs of the damage and packaging. We'll work with you to resolve the issue as quickly as possible.

Do you offer gift vouchers?

Yes! Gift vouchers are available and make the perfect present for any sewing or quilting enthusiast.

How can I contact you?

You can reach us via our Contact page or email us at theozmaterialgirls@gmail.com anytime. We aim to respond to all enquiries as quickly as possible during business hours.