Returns Policy

Returns Policy for The Oz Material Girls Australia 

WHAT can be returned?
We offer a full refund for any item deemed faulty once returned and checked. We offer a refund for change of mind, but please note a 20% restocking fee will be charged, plus return postage is at the buyer's expense. Please contact us via email for further details. 

Do you refund for Pre Orders?
No. Items purchased and paid for which are pre orders are not eligible for any refund

WHEN do items need to be returned by?
Within 7 days of receipt of order

WHERE do items need to be returned to?
Please return to
The Oz Material Girls
PO Box 1180
NSW 2575

HOW do customers return items?
Please return with a note inside stating reason for return, and include the order number and your name

SHIPPING for returns?
If deemed faulty return postage costs will be reimbursed. If returning due to change of mind , all postage costs are at the expense of the customer

CREDIT for returns?
For faulty items a full refund will be issued . In cases of change of mind, the balance , less cancellation fee, will be held as a credit to use via our online store for a total of 3 months.